Terms and Conditions

1. About Us

Autoreta is a product of Cubelet LTD ("we", "us", "our"), a company established in the United Kingdom. These Terms govern your use of our AI-powered customer service platform and related services (the "Services").

2. Acceptance of Terms

By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Accounts and Security

• You must provide accurate information and keep your account credentials secure.
• You are responsible for all activities under your account.
• You must notify us immediately of any unauthorised use of your account.
• We may suspend or terminate accounts that violate these Terms.

4. Subscriptions, Billing and Taxes

Paid plans are billed in advance on a subscription basis as per the pricing presented at sign-up or otherwise agreed in writing. You may cancel at any time, with changes effective at the end of your current billing period. We may change pricing with 30 days' notice. All fees are exclusive of applicable taxes, which you are responsible for paying.

5. Acceptable Use

• No unlawful, infringing, harmful, or deceptive activity.
• No reverse engineering, scrserviceng at scale, or interfering with the Services.
• No use that could damage, disable, or impair our systems.
• No violation of applicable laws or regulations.
• No use to generate content that is illegal, harmful, or violates others' rights.

6. Customer Content

You retain ownership of your content and grant us a worldwide, non-exclusive licence to host, process, transmit, and display the content solely to provide the Services. You are responsible for ensuring you have rights to all content you provide.

7. Intellectual Property

We and our licensors own all rights in the Services, including software, models, and branding. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works of the Services.

8. Confidentiality and Data Protection

Each party shall protect the other party's confidential information. We process personal data in accordance with our Privacy Policy and applicable UK data protection laws.

9. Warranties and Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Liability

To the extent permitted by law, our aggregate liability arising out of or related to these Terms shall not exceed the amounts paid by you for the Services in the 12 months preceding the claim. Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages.

11. Suspension and Termination

We may suspend or terminate access if you breach these Terms, for security reasons, or to comply with law. You may cancel at any time through your account settings. Upon termination, your right to use the Services ceases immediately.

12. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property rights.

13. Changes

We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms here or via email. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at [email protected].

15. Regional Terms

Where required by law, certain terms may apply based on your location. For users in the UK/EU, our processing of personal data is governed by UK/EU GDPR. For California residents, additional disclosures and rights apply under the CCPA/CPRA as described in our Privacy Policy.